delivery and returns

Paragraph 10: DELIVERY

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Delivery is by colissimo for people living in France

Delivery by international colissimo for Europe

Delivery by international Colissimo for the rest of the world.

Delivery times vary from 3 to 12 working days 

(Excluding production time see Paragraph 4) For France and Europe.

Allow 15 days for international delivery outside Europe and DOM-TOM.

Any order placed and validated will be immediately confirmed by sending the customer an e-mail summarizing the order and confirming its receipt. Upon receipt of the payment authorization from the bank, the processing of the order takes place within a maximum of 48 hours.

THE RISKS ARE THE RESPONSIBILITY OF THE BUYER WHEN THE ORDER HAS LEFT THE SELLER'S PREMISES.  

Paragraph 11: RIGHT AND PERIOD OF WITHDRAWAL

In accordance with the legal provisions in force, you have a period of 7 days. This withdrawal period of 14 days runs from the date of sending the order confirmation e-mail to QUEEN TRYNA COLLECTION by choosing the reasons offered in the dedicated tab and without paying a penalty.

Requests should be made: - by e-mail via the "Contact Us" tab 

Once acknowledgment of receipt of your request has been received, returns of products must be made in their original and complete condition (excluding personalized products = Custom Wigs), Uncut veil for wigs, packaging, accessories and labels intact allowing them to be resale in new condition, and accompanied by a copy of the purchase invoice for optimized management.

Products excluded from the right of withdrawal

The right of withdrawal cannot be exercised for:

-Accessory products such as scrubs, make-up and personalized hats and wigs.

- goods made according to the specifications requested by the consumer or clearly personalized (optional models).

In the event of exercise of the right of withdrawal within the period and conditions referred to above, only the price of the product will be refunded. The refund will be made in the same method of payment no later than 30 days following the date on which the right was exercised.

Special case

Exceptionally, if a manufacturing defect on the product ordered is proven, the consumer customer is requested to return the entire order within 7 days of receipt of the order. The consumer customer must present proof of purchase. You will then be offered an exchange or refund. In the case of a manufacturing defect, the delivery costs for exchange or refund will be borne by QUEEN TRYNA COLLECTION, otherwise or in the event of the customer's withdrawal, the delivery costs will be borne entirely by him.

QUEEN TRYNA COLLECTION reserves the right to determine whether a manufacturing defect is proven or not.

Paragraph 12: RETURN

Special case

Exceptionally, if a manufacturing defect on the product ordered is proven, the consumer customer is requested to return the entire order within 7 days of receipt of the order. The consumer customer must present proof of purchase. An exchange or refund will then be offered. In the case of a manufacturing defect, the delivery costs for exchange or refund will be borne by QUEEN TRYNA COLLECTION, otherwise or in the event of the customer's withdrawal, the delivery costs will be borne entirely by him.

QUEEN TRYNA COLLECTION reserves the right to determine whether a manufacturing defect is proven or not.

The products must be returned by parcel with counter-signature to the address which will be indicated to you by 

QUEEN TRYNA COLLECTION

when contacting us by email or telephone.